Модел за планиране и управление на капацитета на операциите в услуги с масов характер
| dc.contributor.author | Йоргова, Юлия | |
| dc.date.accessioned | 2025-04-15T05:40:45Z | |
| dc.date.issued | 2010 | |
| dc.description.abstract | The presented model of operations capacity planning allows to obtain quantitative dimensions of the service system parameters for mass services. A methodology for the practical application of this model has also been presented here. The present paper aims at offering support for operations managers in the service sector for decision making regarding the operations capacity. | |
| dc.identifier.isbn | 978-954-9370-71-3 | |
| dc.identifier.uri | http://research.bfu.bg:4000/handle/123456789/1840 | |
| dc.language.iso | bg | |
| dc.publisher | Бургаски свободен университет | |
| dc.relation.ispartofseries | 2010 | |
| dc.subject | operations capacity | |
| dc.subject | queuing theory | |
| dc.subject | arrival rate | |
| dc.subject | service rate | |
| dc.subject | mass services | |
| dc.subject | Call Center | |
| dc.title | Модел за планиране и управление на капацитета на операциите в услуги с масов характер | |
| dc.title.alternative | A model of operations capacity planning and management for mass services | |
| dc.type | Article |