THE ROLE OF ARTIFICIAL INTELLIGENCE IN WORKPLACE CONFLICT MANAGEMENT AND CONTINUING EDUCATION: A TOOL FOR ANTICIPATION, PREVENTION, AND RESOLUTION

Abstract

This article defines the significant role of artificial intelligence (AI) in crisis management as a modeling tool for workplace employee relations and continuing education. It reviews basic interdisciplinary research, and specifically how AI systems – from device analysis to simulations and natural language processing driven by large language models (LLMs) – can help anticipate, improve, and resolve organizational and interpersonal conflicts. Empirical evidence suggests that AI improves early detection of conflicts, especially constructive communication, and enables learning in a learning environment. Tools such as virtual role-playing games (e.g., „Rehearsal”) and adaptive conversational coaches (e.g., „CommCoach”) not only affect collaboration but also significantly reduce hostile behavior. However, challenges such as algorithmic bias, interpretability, and cultural sensitivity remain critical to address. The study concludes that while AI cannot replace human empathy and judgment, it serves as a powerful complement in shaping proactive conflict cultures and successful learning solutions.