Keneilwe Victoria Ntuane2025-03-312024978-619-253-038-9http://research.bfu.bg:4000/handle/123456789/1187This paper explores the integration of information technology (IT) and artificial intelligence (AI) in driving social innovation. It highlights how IT and AI can collect and analyse data, personalize solutions, enhance efficiency, and improve accessibility and communication. The synergy between these technologies enables proactive measures and tailored interventions in healthcare, education, community development, and environmental sustainability. By leveraging IT and AI, we can develop innovative solutions to complex social challenges, fostering improved quality of life and sustainable development.enArtificial Intelligence (AI)InnovationInformation Technology (IT)South AfricaTheoretical frameworks.Article