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Research at Burgas Free University >
2. Издания на БСУ от международни конференции / Collection of Papers of BFU from International Conferences >
2010. Предизвикателства пред Висшето образование и научните изследвания в условията на криза. Том 2 >
Please use this identifier to cite or link to this item:
http://research.bfu.bg:8080/jspui/handle/123456789/169
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| Title: | Модел за планиране и управление на капацитета на операциите в услуги с масов характер |
| Other Titles: | A model of operations capacity planning and management for mass services |
| Authors: | Yorgova, Yulia |
| Keywords: | operations capacity
queuing theory
arrival rate
service rate
mass services
Call Center |
| Issue Date: | 2010 |
| Publisher: | Burgas Free University, 62, San Stefano Str., 8001 Burgas, Bulgaria |
| Citation: | International research conference, “Challenges to Higher Education and Research in the Global Economic Crisis”, Burgas, 25 - 26 June 2010 |
| Series/Report no.: | BFU_MK_2010_TOM_II;str- |
| Abstract: | The presented model of operations capacity planning allows to obtain quantitative dimensions of the service system parameters for mass services. A methodology for the practical application of this model has also been presented here. The present paper aims at offering support for operations managers in the service sector for decision making regarding the operations capacity. |
| Description: | International research conference 2010 |
| URI: | http://research.bfu.bg:8080/jspui/handle/123456789/169 |
| ISBN: | 978-954-9370-71-3 |
| Appears in Collections: | 2010. Предизвикателства пред Висшето образование и научните изследвания в условията на криза. Том 2
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