DSpace           
 

Research at Burgas Free University >
2. Издания на БСУ от международни конференции / Collection of Papers of BFU from International Conferences >
2010. Предизвикателства пред Висшето образование и научните изследвания в условията на криза. Том 2 >

Please use this identifier to cite or link to this item: http://research.bfu.bg:8080/jspui/handle/123456789/169

Title: Модел за планиране и управление на капацитета на операциите в услуги с масов характер
Other Titles: A model of operations capacity planning and management for mass services
Authors: Yorgova, Yulia
Keywords: operations capacity
queuing theory
arrival rate
service rate
mass services
Call Center
Issue Date: 2010
Publisher: Burgas Free University, 62, San Stefano Str., 8001 Burgas, Bulgaria
Citation: International research conference, “Challenges to Higher Education and Research in the Global Economic Crisis”, Burgas, 25 - 26 June 2010
Series/Report no.: BFU_MK_2010_TOM_II;str-
Abstract: The presented model of operations capacity planning allows to obtain quantitative dimensions of the service system parameters for mass services. A methodology for the practical application of this model has also been presented here. The present paper aims at offering support for operations managers in the service sector for decision making regarding the operations capacity.
Description: International research conference 2010
URI: http://research.bfu.bg:8080/jspui/handle/123456789/169
ISBN: 978-954-9370-71-3
Appears in Collections:2010. Предизвикателства пред Висшето образование и научните изследвания в условията на криза. Том 2

Files in This Item:

File Description SizeFormat
BFU_MK_2010_T_II_Yorgova.pdf225.74 kBAdobe PDFView/Open
View Statistics

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

 

Valid XHTML 1.0! DSpace Software Copyright © 2002-2010  Duraspace - Feedback