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2010. Предизвикателства пред Висшето образование и научните изследвания в условията на криза. Том 2 >

Please use this identifier to cite or link to this item: http://research.bfu.bg:8080/jspui/handle/123456789/169

Заглавие: Модел за планиране и управление на капацитета на операциите в услуги с масов характер
Други Заглавия: A model of operations capacity planning and management for mass services
Автори: Yorgova, Yulia
Ключови Думи: operations capacity
queuing theory
arrival rate
service rate
mass services
Call Center
Issue Date: 2010
Издател: Burgas Free University, 62, San Stefano Str., 8001 Burgas, Bulgaria
Цитиране: International research conference, “Challenges to Higher Education and Research in the Global Economic Crisis”, Burgas, 25 - 26 June 2010
Серия/Отчет но.: BFU_MK_2010_TOM_II;str-
Резюме: The presented model of operations capacity planning allows to obtain quantitative dimensions of the service system parameters for mass services. A methodology for the practical application of this model has also been presented here. The present paper aims at offering support for operations managers in the service sector for decision making regarding the operations capacity.
Описание: International research conference 2010
URI: http://research.bfu.bg:8080/jspui/handle/123456789/169
ISBN: 978-954-9370-71-3
Appears in Collections:2010. Предизвикателства пред Висшето образование и научните изследвания в условията на криза. Том 2

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