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2011. Взаимодействието теория - практика: Ключови проблеми и решения. Том 1 >

Please use this identifier to cite or link to this item: http://research.bfu.bg:8080/jspui/handle/123456789/215

Заглавие: Процесът – ключов елемент в управление на операциите на услуги
Други Заглавия: The process as a key element of service operations management
Автори: Yorgova, Yulia
Ключови Думи: service process
service matrix
service operations management
Issue Date: 2011
Издател: Burgas Free University, 62, San Stefano Str., 8001 Burgas, Bulgaria
Цитиране: International research conference ,“Interaction of theory and practice: key problems and solutions”, Burgas, 24 - 25 june 2011
Серия/Отчет но.: BFU_MK_2011_TOM_I;str-386
Резюме: The process is one of the most significant elements in the customer’s assessment of service quality. Improving the service process is a key means not only of increasing customer satisfaction and value added, but also of reducing costs and generating higher profit. The present paper aims at offering a point of view for understanding the service processes and their variety in different types of services. It also suggests conclusions as regards to designing, managing, developing and improving of service processes to gain competitive advantage.
Описание: International research conference 2011
URI: http://research.bfu.bg:8080/jspui/handle/123456789/215
ISBN: 978-954-9370-78-2
Appears in Collections:2011. Взаимодействието теория - практика: Ключови проблеми и решения. Том 1

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