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Research at Burgas Free University >
2. Издания на БСУ от международни конференции / Collection of Papers of BFU from International Conferences >
2013 >
Том III >
Please use this identifier to cite or link to this item:
http://research.bfu.bg:8080/jspui/handle/123456789/477
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| Title: | Инструменти за визуализиране на процесите в операциите на административни услуги – избор и приложение |
| Other Titles: | Tools for visualization of the processes in the administrative services operations – selection and applications |
| Authors: | Yorgova, Yulia |
| Keywords: | Lean tools
value stream map (VSM)
service operations management
service process |
| Issue Date: | 2013 |
| Publisher: | Burgas Free University, 62, San Stefano Str., 8001 Burgas, Bulgaria |
| Citation: | International Research Conference “Knowledge - traditions, innovations, perspectives”, Burgas 14-15 June 2013 |
| Series/Report no.: | BFU_MK_2013_TOM_III;str-413 |
| Abstract: | The present paper is exploring the possibilities of using Lean tools for
visualization and analysis of the processes in the operations of administrative services.
Selection of the appropriate Lean tool depends on the service process type required.
Development of a value stream map (VSM) for a particular administrative service and based
on that analysis and conclusions about the effectiveness of the service process are made. |
| Description: | International research conference 2013 |
| URI: | http://research.bfu.bg:8080/jspui/handle/123456789/477 |
| ISBN: | 978-954-9370-97-3 |
| Appears in Collections: | Том III
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