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Please use this identifier to cite or link to this item: http://research.bfu.bg:8080/jspui/handle/123456789/477

Заглавие: Инструменти за визуализиране на процесите в операциите на административни услуги – избор и приложение
Други Заглавия: Tools for visualization of the processes in the administrative services operations – selection and applications
Автори: Yorgova, Yulia
Ключови Думи: Lean tools
value stream map (VSM)
service operations management
service process
Issue Date: 2013
Издател: Burgas Free University, 62, San Stefano Str., 8001 Burgas, Bulgaria
Цитиране: International Research Conference “Knowledge - traditions, innovations, perspectives”, Burgas 14-15 June 2013
Серия/Отчет но.: BFU_MK_2013_TOM_III;str-413
Резюме: The present paper is exploring the possibilities of using Lean tools for visualization and analysis of the processes in the operations of administrative services. Selection of the appropriate Lean tool depends on the service process type required. Development of a value stream map (VSM) for a particular administrative service and based on that analysis and conclusions about the effectiveness of the service process are made.
Описание: International research conference 2013
URI: http://research.bfu.bg:8080/jspui/handle/123456789/477
ISBN: 978-954-9370-97-3
Appears in Collections:Том III

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